Refund, Cancellation & Booking Policy

At Creston Hotel and Suites, we are committed to delivering a smooth and transparent booking experience. Please review our policy carefully before making a reservation.

1. Reservation & Payment

All room bookings made through our website are considered confirmed only after successful payment via our secure checkout system.

  • Guests will receive a confirmation email immediately after booking.
  • Prices displayed are per room, per night, unless stated otherwise.

2. Cancellation Policy

Flexible Rate Bookings

  • Free cancellation is available if canceled at least 48 hours before check-in.
  • Cancellations made within 48 hours will attract a charge equivalent to one (1) night stay.

Non-Refundable Rate Bookings

  • Discounted or promotional bookings are strictly non-refundable.
  • No cancellations, changes, or refunds will be permitted.

3. Refund Policy

Refunds are only applicable under eligible cancellation conditions:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method (e.g., card, bank transfer, or payment gateway used).
  • Transaction or processing fees (if any) may be deducted.

4. No-Show Policy

Failure to arrive on the check-in date without prior notice will be treated as a no-show, and:

  • 100% of the booking amount will be charged
  • Reservation will be automatically canceled

5. Booking Modifications

Guests may request changes to their reservation:

  • Must be made at least 24–48 hours before check-in
  • Subject to room availability
  • Additional charges may apply if rates differ

6. Early Check-Out

If a guest decides to check out earlier than scheduled:

  • Remaining nights are non-refundable
  • Exceptions may be granted only under special circumstances at management’s discretion

7. Payment Gateway & Checkout 

  • All payments are securely processed via third-party payment providers
  • In case of payment errors or duplicate charges, guests should contact us immediately
  • Refund timelines may also depend on the payment provider or bank processing time

8. Third-Party Bookings

Bookings made through external platforms (travel agencies, booking sites, etc.):

  • Must follow the refund and cancellation policies of that platform
  • We are unable to directly modify or refund such reservations

9. Exceptional Situations

We understand that unexpected events can occur. In cases such as:

  • Government restrictions
  • Travel disruptions
  • Verified emergencies

We may offer rescheduling or partial refunds at our discretion.

10. Contact Information

For cancellations, changes, or refund requests, please contact us:

Email: [your email]
Phone: [your phone number]
Address: [hotel address]

11. Policy Acceptance

By completing a booking on our website, you acknowledge that you have read, understood, and agreed to this policy.

Quick Pro Tip (Important for Your Website)

Based on the issues you mentioned earlier (booking loop + checkout confusion):

You should also add a short notice on your checkout page, like:

“All bookings are subject to our Refund & Cancellation Policy.” (with a link)

This reduces disputes and builds trust instantly.

If you want next, I can:

  • Write your Terms & Conditions page
  • Fix your booking button flow (the loop issue you mentioned)
  • Or create conversion-focused room descriptions that match your pricing

Just tell me 👍

 
Write your Terms & Conditions page
 

Here’s a professional, conversion-focused Terms & Conditions page tailored for your hotel website and booking system (WP Hotel Booking / WooCommerce compatible). You can paste this directly and replace placeholders.

Terms & Conditions

Welcome to [Your Hotel Name]. These Terms & Conditions govern your use of our website and services. By accessing our website and making a reservation, you agree to comply with the terms outlined below.

1. General Information

This website is owned and operated by [Your Hotel Name]. Throughout the site, the terms “we,” “us,” and “our” refer to the hotel.

By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. Reservations & Bookings

  • All bookings are subject to availability and confirmation.
  • A reservation is only confirmed after successful payment or valid payment authorization.
  • Guests are responsible for providing accurate and complete information during booking.

We reserve the right to cancel any booking if:

  • Payment is not successfully completed
  • Incorrect or fraudulent information is provided

3. Pricing & Payments

  • All prices listed are in [Currency, e.g., NGN] and are per room, per night, unless otherwise stated.
  • Prices may change at any time without prior notice, but confirmed bookings will not be affected.
  • Payments are processed securely through third-party payment gateways integrated into our system.

4. Cancellation & Refunds

All cancellations and refunds are subject to our Refund & Cancellation Policy.

  • Guests are encouraged to review this policy before booking.
  • By completing a reservation, you agree to the applicable cancellation terms.

5. Check-In & Check-Out Policy

  • Check-in time: [e.g., 2:00 PM]
  • Check-out time: [e.g., 12:00 PM]

Early check-in or late check-out:

  • Subject to availability
  • May attract additional charges

Guests may be required to present a valid ID at check-in.

6. Guest Responsibilities

By staying at [Your Hotel Name], you agree to:

  • Treat hotel property with care and respect
  • Avoid any illegal, disruptive, or unsafe behavior
  • Be responsible for any damages caused during your stay

The hotel reserves the right to:

  • Charge guests for damages
  • Remove guests who violate policies without refund

7. Hotel Rules & Conduct

To ensure a comfortable environment for all guests:

  • Smoking is only permitted in designated areas (if applicable)
  • Excessive noise or disturbances are not allowed
  • Visitors may be restricted or subject to hotel approval

8. Liability Disclaimer

While we strive to provide excellent service:

  • We are not liable for loss, theft, or damage to personal belongings
  • Guests are encouraged to secure valuables properly
  • Use of hotel facilities is at the guest’s own risk

9. Website Use

By using our website, you agree not to:

  • Engage in fraudulent or harmful activities
  • Attempt to disrupt or interfere with the website’s functionality
  • Copy, reproduce, or exploit website content without permission

10. Third-Party Services

Our website may include services provided by third parties (e.g., payment gateways, booking systems):

  • We are not responsible for the performance or policies of these third parties
  • Users should review their respective terms where applicable

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

  • We are committed to protecting your data
  • Information collected is used solely for booking and service delivery purposes

12. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Power outages or technical failures

13. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

  • Changes will take effect immediately upon posting
  • Continued use of the website indicates acceptance of updated terms

14. Governing Law

These Terms & Conditions are governed by the laws of [Nigeria / your state].

15. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Email: [your email]
Phone: [your phone number]
Address: [hotel address]

 

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